Delete your HeartSync account

Account deletion is permanent. You can request it without an active subscription or access to the app.

Request deletion by email

Email privacy@heartsync.ai with the subject “HeartSync account deletion request.” You must send the email from the same address used for your HeartSync account. Do not send your password. Sending the email starts a request; it does not immediately delete your account.

Delete through the app

  1. Open HeartSync → Settings → expand Your Data.
  2. Select Delete account and follow the prompts.
  3. Choose “I want to delete everything” when shown.
  4. Type DELETE and select “Permanently delete my account.”

If you have an active subscription

HeartSync asks you to cancel before continuing. Follow the subscription-management prompt for Apple, Google Play, or Stripe, depending on where you subscribed. Once cancellation is reflected in HeartSync, return to the deletion steps. Free-access users have no subscription to cancel. If you cannot access your account, email us for help; you do not need to renew.

What is deleted or retained

Your account, conversations, transcripts, insights, and associated recordings are deleted. Remaining access is forfeited. Canceling a subscription alone does not delete your data. Uninstalling the app does not cancel your subscription or delete your account.

Limited records may remain for security, fraud prevention, financial reconciliation, tax, and legal compliance, as explained in our Privacy Policy. Anonymized feedback may be retained indefinitely.